Cakora policy · Version 2026-08-12
Terms & Conditions
The rules that apply when customers browse, order or communicate through Cakora.
Cakora’s role
Cakora operates an online celebration marketplace. Local partner vendors prepare, package and deliver accepted orders, while Cakora manages the digital ordering experience, payment collection, customer support and dispute resolution.
Orders and availability
Product, delivery-slot and location availability is confirmed using the recipient’s delivery area. An order is confirmed only after successful payment and fulfilment confirmation. If no suitable partner can fulfil a paid order, Cakora may arrange an equivalent replacement or issue a full refund.
Product expectations
Handmade cakes, bouquets and personalised products may have minor visual variations. Selected flavour, weight, egg preference, personalisation and major design elements must not be changed without approval.
Customer responsibilities
Customers must provide accurate sender, recipient, address and delivery details. Delivery OTPs must be shared only after successful handover. Misuse, fraud, abusive conduct or attempts to bypass marketplace controls may lead to cancellation or account restriction.
Liability and support
Cakora investigates delivery and quality complaints using order records and submitted evidence. Nothing in these terms removes rights available under applicable Indian consumer law.