Cakora policy · Version 2026-08-12
Cancellation & Refund Policy
Clear outcomes for cancellation, non-delivery, damage, wrong products and refunds.
Before preparation
A customer may request cancellation before preparation begins. If operationally confirmed, the eligible paid amount is refunded to the original payment method.
After preparation begins
Perishable, personalised, photo, theme and made-to-order products are normally non-cancellable once preparation begins. Cakora may still review exceptional documented circumstances.
Vendor or Cakora cancellation
Cakora first attempts a suitable replacement partner or product. If fulfilment is not possible, the customer receives a full refund for the affected delivery.
Problems with delivery
Non-delivery, materially wrong products, major damage, incorrect weight/flavour or verified quality issues may qualify for replacement, partial refund or full refund depending on the evidence and impact.
Refund timing
After Cakora approves and sends a refund to the payment provider, the customer’s bank or payment method controls the final credit timeline. Refund status and reference are shown in order tracking when available.